The HECIS Manual - our Policies and Procedures - Page 2

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The HECIS Manual contains all the policies and procedures of our service and are provided for your information. Files are all in pdf format and may be downloaded and printed for your reference.(The manual is listed over three pages)                         

POLICIES (continued)

7.  Physical Assets

 

​8.  Health, Safety and Environment

8.3 Rubbish Recycling

8.4 Energy Conservation

9.  Services and Activities

9.2 Service Information

9.3 Access to Services

9.4 Intake and Referral

9.5 removed

9.7 Client Records

9.8 Client Feedback

9.9 Managing Complaints

9.10 Duty of Care and Mandatory Reporting

9.11 Client Rights

9.12 Case Management

9.13 Client Participation Social Inclusion

9.14 Client Assessment and Review

9.15 Client Staff Safety Security

9.16 Client Decision Making and Choice

9.17 Client Transition or Exit from Service

9.18 Managing Challenging Behaviours

9.19 Providing Client Advocacy and Support

9.20 Interagency Service Coordination and Process for Addressing Disagreements

9.21 Client Family Decision Making Disagreement Process

9.22 Fee Policy

9.23 Person Centred Approach

9.24 Service Agreements with Clients (NDIS partcipants)

9.25 Management of Client Money and Property

10.  Risk Management

10.1 Risk Management

10.2 Monitoring Legal Compliance

10.3 Managing Contract Funding Agreements

10.4 Intellectual Property

10.5 Insurance Management

10.6 Working with Children Check Compliance

11. Information and Communication

11.1 Information Technology

11.2 Publications and Newsletters

11.3 Website

11.6 Access to Confidential Information Policy

11.7 Use of Internet and Email

11.9 Use of Social Media

12.  External Relationships and Stakeholders

12.1 Representing the Organisation

12.4 Media

13.  Administration and Office

13.1 Office Reception and Messaging

13.4 Filing and Records Management